About Technical Service Commitment

2025-11-05 16:25:53

Q: What services does the company provide before product delivery?    

A: We provide preliminary services, including actively providing various technical data to the buyer, and when necessary, dispatching personnel to the site to assist the buyer in finalizing and preparing the groundwork.

Q: What support does the company provide during the installation and commissioning phase?    

A: We promptly select and dispatch experienced and responsible technical personnel to the buyer's site free of charge to guide installation and commissioning, explain technical essentials in detail, provide comprehensive technical services and necessary correct demonstrations, assist in resolving various technical issues during installation and commissioning, and confirm the installation quality.

Q: Does the company provide technical training?    

A: Yes. We will carefully consult with the buyer and, according to the buyer's arrangement, promptly provide free training for technical workers at the buyer's site to ensure they understand the basic working principles of the product and correctly master the required skills for operation, inspection, maintenance, and repair.

Q: What is the after-sales service policy?    

A: We provide lifelong technical services for the equipment and supply spare parts on favorable long-term terms. Upon receiving notice from the buyer, we strive to have personnel arrive at the site within 24 hours (in special circumstances, we ensure personnel depart within 12 hours and arrive in the shortest possible time). Furthermore, we implement a regular return-visit system for all users, collect feedback on product usage through various methods, and diligently resolve any problems arising during use.